Last updated: May 15, 2026

These Terms of Service apply to services provided by Susan Locht through susanlocht.com and related proposals, invoices, agreements, and communications.

By hiring me, paying an invoice, booking services, or otherwise working with me, you agree to these Terms unless we have a separate written agreement that says otherwise. If a signed proposal, statement of work, or written agreement conflicts with these Terms, the more specific written agreement will control.

Services

I provide consulting, strategy, creative, marketing, writing, research, planning, and related professional services.

The specific scope of work, deliverables, timeline, fees, payment schedule, and project details will be described in the applicable proposal, invoice, statement of work, or written agreement.

Custom work and project scope

My services are custom and based on the information, goals, and needs of each client. The scope of work includes only the services and deliverables specifically described in the applicable proposal, invoice, or written agreement.

Additional requests, revisions, meetings, research, writing, strategy, consulting, or deliverables outside the agreed scope may require an additional fee and/or a revised timeline.

Client responsibilities

The client agrees to provide timely information, materials, access, feedback, approvals, and decisions needed to complete the work.

Delays in client feedback, approvals, materials, or access may affect project timelines and delivery dates. I am not responsible for delays caused by incomplete, inaccurate, or delayed client-provided information.

Payment

Fees, due dates, installment schedules, currencies, and payment methods are listed on the applicable invoice, proposal, or written agreement.

Work may begin after the first required payment has been received or cleared. Final deliverables, final files, usage rights, or handoff materials may be withheld until final payment has been received or cleared.

If payment is made through a third-party payment processor, such as Stripe, the payment may also be subject to that processor’s terms, fees, verification requirements, and processing timelines.

Late, failed, returned, or disputed payments

If a payment is late, fails, is returned, or is disputed, I may pause work until the payment issue is resolved.

The client is responsible for any fees, costs, or delays caused by failed payments, returned payments, chargebacks, disputes, insufficient funds, incorrect payment information, bank fees, or payment processor fees, unless otherwise agreed in writing.

Cancellations and refunds

Because my services are custom, time-based, and project-specific, payments are generally non-refundable once work has begun, unless otherwise agreed in writing.

If a project is cancelled, paused, or abandoned by the client, the client remains responsible for payment for all work completed, time spent, and non-cancellable expenses incurred up to the cancellation date.

If a project has been paid in installments, prior installments are not automatically refundable. Any refund, credit, or adjustment will be determined based on the work completed, time spent, expenses incurred, and the terms of the applicable proposal, invoice, or agreement.

Revisions

Reasonable revisions may be included only if they are specifically described in the applicable proposal or written agreement.

Revisions do not include a change in project direction, a new concept, a new deliverable, a change in strategy, or work outside the original scope. Additional revisions or out-of-scope changes may require an additional fee.

Timelines and delivery

I will make reasonable efforts to meet agreed timelines, but delivery dates may depend on client responsiveness, project complexity, third-party tools, payment processing, and other factors outside my control.

Any timeline provided is an estimate unless a written agreement specifically states otherwise.

No guarantee of results

I will use professional care, judgment, and experience in providing services. However, I do not guarantee any specific business, marketing, financial, audience, search ranking, client acquisition, revenue, visibility, or other outcome.

The client is responsible for business decisions, implementation, and results related to the services.

Intellectual property

Unless otherwise agreed in writing, once the client has paid all amounts due, the client may use the final deliverables created specifically for the client for the purposes described in the applicable proposal, invoice, or agreement.

I retain ownership of my pre-existing materials, processes, methods, frameworks, tools, templates, know-how, drafts, concepts not selected, unused ideas, and background materials, unless otherwise agreed in writing.

The client may not resell, redistribute, or claim ownership of my pre-existing materials, tools, templates, processes, or frameworks unless I have given written permission.

Client materials

The client represents that they have the right to provide and use any materials, information, logos, images, text, brand assets, documents, or other content supplied to me.

The client is responsible for ensuring that client-provided materials do not infringe the rights of any third party.

Confidentiality

I will treat non-public client information as confidential and will not intentionally disclose it except as needed to provide services, process payments, maintain business records, comply with legal obligations, or work with professional advisors or service providers.

The client agrees not to disclose my non-public materials, strategies, processes, drafts, or proprietary information without permission.

Portfolio and publicity

I will not publicly share confidential client information.

Unless otherwise agreed, I may refer generally to the type of work I performed. I will ask for permission before publicly displaying sensitive client work, private strategy materials, or non-public deliverables in a portfolio, case study, social media post, or marketing material.

Third-party tools and services

Some services may involve third-party tools or platforms, such as payment processors, website platforms, analytics tools, scheduling tools, email platforms, design tools, or other business software.

I am not responsible for the availability, security, terms, fees, errors, outages, or performance of third-party tools or services.

Limitation of liability

To the fullest extent permitted by law, my liability for any claim related to the services is limited to the amount the client paid for the specific services giving rise to the claim.

I am not liable for indirect, incidental, consequential, special, punitive, or lost-profit damages, including lost revenue, lost business opportunities, data loss, reputational harm, or business interruption.

Independent contractor relationship

I provide services as an independent contractor. Nothing in these Terms creates an employment, partnership, joint venture, agency, or fiduciary relationship.

Governing law

These Terms are governed by the laws of New York, unless otherwise required by applicable law.

Contact

For questions about these Terms of Service, contact:

Susan Locht
susan.locht@gmail.com
https://susanlocht.com